1. What Crechely is
Crechely is a technology platform that connects parents searching for childcare with registered nurseries, pre-schools, childminders, nannies and after school clubs across England, Scotland, Wales and Northern Ireland. We are a marketplace — we do not employ, endorse, or guarantee the quality of any provider listed on our platform. Providers are independently registered with and inspected by Ofsted (England), the Care Inspectorate (Scotland), Care Inspectorate Wales (CIW) or a Health and Social Care Trust Early Years Team (Northern Ireland).
2. Your account
- You must be 18 or over to create an account
- You are responsible for keeping your login details secure
- You must provide accurate information — false information may result in account suspension
- One account per person
3. For parents
- Creating an account is free, but there is no free plan. Joining waiting lists and using Crechely with your nursery requires Plus or Premium
- Plus (£4.99/month or £49.99/year) unlocks up to 10 waiting lists and 2 child profiles
- Premium (£9.99/month or £99.99/year) unlocks unlimited waiting lists, up to 4 child profiles, tour bookings, and side-by-side comparison
- Prices are in pounds sterling (GBP) and are charged at the start of each monthly or yearly billing period
- Accepting a place offer is always free
- A subscription does not guarantee a childcare place — the decision to offer a place always rests with the provider
- Crechely is a finder service only — we are not party to any agreement between you and a provider, including any funded hours or Tax-Free Childcare arrangement
- We do not guarantee that a place will be found within any timeframe
4. For providers
- Crechely is free forever for every childcare provider — no credit card required, no trial period, no paid tiers
- You receive a full listing, digital waiting list, tour bookings, parent alerts, dashboard, compliance score, and CSV export at no cost
- You can mark your setting as inactive at any time — your listing pauses but your data is fully preserved
- Your waiting list data is never deleted — it is restored when you reactivate
- You are responsible for the accuracy of your listing information, including your registration number (Ofsted URN, Care Inspectorate service number, CIW or HSC Trust registration), funded hours, capacity, fees, and availability
- You remain responsible for meeting your own regulator's requirements and your obligations under UK data protection law for the family and staff records you keep on Crechely
5. What we are not responsible for
- The quality, safety, or suitability of any provider listed on the platform (this is regulated by Ofsted (England), the Care Inspectorate (Scotland), Care Inspectorate Wales (CIW) or a Health and Social Care Trust Early Years Team (Northern Ireland))
- Any agreement or dispute between a parent and a provider
- Decisions about funded hours, Tax-Free Childcare or other government support — these are made by HMRC, your local council or your nation's government
- Delays in finding a childcare place
- Places that are offered and then withdrawn by a provider
6. What we are responsible for
- Keeping your data safe and private
- Maintaining the platform with reasonable uptime
- Sending notifications accurately and promptly
- Processing payments securely through Stripe
- Responding to support queries within 2 business days
7. Payments, cancellation and refunds
- All payments are processed securely by Stripe
- You can cancel anytime — there are no future charges, and you keep paid features until the end of the current billing period
- Parents: Plus (£4.99/month or £49.99/year) and Premium (£9.99/month or £99.99/year) subscriptions are non-refundable once features have been used during the current billing period. Creating an account is free; joining waiting lists requires Plus or Premium
- Nurseries and other providers: Crechely is completely free. There are no subscriptions, trials, or paid tiers for childcare services
- For payment questions or disputes contact hello@crechely.ie within 14 days
- Nothing in these terms affects your statutory rights as a UK consumer
8. Acceptable use
You must not use Crechely to:
- Provide false information about yourself or a child
- Spam providers with fake applications
- Scrape or copy platform data
- Harass other users or provider staff
Violation may result in immediate account suspension.
9. Governing law
Crechely is operated from Ireland and these terms are governed by the laws of Ireland. If you live in the UK, you also keep the protection of the mandatory consumer laws of the part of the UK where you live, and you can bring a claim in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live.
10. Contact
For questions about these terms email hello@crechely.ie.